Enhancing Quality of Services through Effective Collaborative Practice Module

Helen Bywater
Sheffield Hallam University
Quality Improvement in research and education

Summary

Enhancing Quality of Services through Effective Collaborative Practice is a 20 credit level 6 mandatory module and forms part of the undergraduate interprofessional education programme at SHU.

What are the Aims?

The module aims to develop students and therefore practitioners who actively seek to improve their service, are receptive to new ideas and can use a variety of tools and techniques to bring about improvement.

Students are introduced to the rationale for and theory of Service Improvement using facilitated seminars and online resources.

They tackle service based scenarios in interprofessional groups, using recognised tools and techniques of Service Improvement for example, process mapping, creative thinking tools, how to involve the interprofessional team and service users in improvement, leading change and the Plan Do Study Act (PDSA) Cycle.

Who was/is involved?

The module is accessed by 700 students from 11 courses from the departments of Allied Health Professions, Nursing and Midwifery and Social Work, Social Care and Community Studies. We adopt a blended learning approach. Students attend four face to face seminar sessions in small interprofessional groups of 25 students which are facilitated by an academic from the discipline accessing the modules. E-lectures and on line resources which include service users stories are embedded in the virtual learning environment. On- line discussion groups are facilitated by academics.

What has changed/will change?

Positive feedback from placement providers of our student's ideas and their demonstration of knowledge and skills which have the potential to improve the experiences of service users, carers and families.

Develop students and therefore practitioners who actively seek to improve their service, are receptive to new ideas and can use a variety of tools and techniques to bring about improvement.

What lessons have we learnt?

Learning materials now includes leadership as a theme and video "talking heads" from QI champions who discuss their work to enable students to understand the theory and its application within the work place environments of health and social care services.

Active learning opportunities and the use of tools and techniques within the face to face sessions are invaluable and demystify these for students.

Additional benefits for academic staff development in enhancing skills and confidence in the use of different pedagogical approaches and quality improvement methodology.

Sharing of previous student improvement ideas with fellow students and practice colleagues with the aim of adoption of service improvement ideas into practice settings

We plan to incorporate more authentic service user experiences from all areas of practice.

Contact details

Helen Bywater (h.bywater@shu.ac.uk)