Co-creation of quality improvements in social care (C-Qisc)
Dr. Philipp Grunewald
Patient and Public Involvement
This project aims at testing an approach and software for the co-creation of health and social care (H&SC) quality improvements. Focus group type discussions are facilitated by a third party (in this case the researcher) and practitioners and service users address the complex question of ‘how to improve a service’. The dialogue mapping technique will be applied by the facilitator using Compendium (an open source software developed for that purpose). The data gathered will be transferred into a diagram that shows pressing issues and recurring ideas that emerged in the focus groups. This centralised re-presentation (and main output) of the open innovation process can then serve as a basis for decisions about quality improvements, as well as an information resource for educational activities.
What are the Aims?
To co-create health and social care quality improvements through dialogue.
Who was/is involved?
Service users and providers of Local Area Coordination (run by Derby City Council) were involved in the co-creation process.
What has changed/will change?
A methodology will have been tested to systematically and continually gather and analyse service user-provider dialogue.
What lessons have we learnt?
To be seen once project is completed.
Dr Philipp Grunewald, School of Business and Economics, Loughborough University, (firstname.lastname@example.org)